Our Services

Connecting The World, One Call at The Time

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Why choose us

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BPO Full Solution

Providing a professional voice and digital contact center supported by world-class COPC standard processes, professional experts, a multi-channel system, and adequate premises & infrastructure

  • Managing voice & digital Inbound Outbound channel
  • Providing agent & operation management
  • Providing system & infrastructure
  • Cost per Headcount
  • Cost per Agent
  • Cost per Transaction
  • Log Hours
  • Customer Satisfaction & Loyalty
  • Quality Management Service Level
  • Cost efficiency
  • Business Revenue
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Manage Services

Providing a professional voice and digital contact center supported by world-class COPC standard processes and professional experts

  • Managing voice & digital
  • Inbound Outbound channel
  • Providing agent & operation management
  • Cost per Headcount
  • Cost per Agent
  • Cost per Transaction
  • Log Hours
  • Customer Satisfaction & Loyalty
  • Quality Management Service Level
  • Cost efficiency
  • Business Revenue
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Manpower/Labor Supply

Providing a professional agent & operations management to support and manage inbound outbound voice and digital contact center

  • Providing qualified & experienced agent and operation management
  • Cost per Headcount
  • Cost per Agent
  • Headcount fulfillment
  • Agent fulfillment
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Contact Center Solution Platform

Providing as CRM contact center solution platform to support and manage inbound and outbound voice and digital contact center

  • Support contact center requirement
  • Cost per License
  • One-time cost for setup, integration, development & maintenance
  • System support as business required
We Are Ready
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Digital Recruitment

The focus of digital recruitment is on candidates with strong logical / analytic thinking and self-initiative as depicted by the existing best agent.

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Learning & Development

To develop a series of training programs that enrich agents to reach their excellent level of performance and are ready to have a higher ladder in leadership.

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Performance Management

Performance management is based on two ways, mutualcommunication in achieving KPI.

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Performance Management

Focus on minimizing attrition. The series of programs are set to make IMCO the best and most fun place to work.